Read Me Before Ordering

Terms and Conditions

Read Me Before Ordering

1. We offer SAME-DAY DELIVERY and SAME-DAY PERSONAL OR COURIER PICKUP. All orders will be scheduled for delivery or pick-up after payment is received and validated.

2.Due to ECQ regulations effective April 5, the cut-off for orders and payments received for same-day delivery or same-day personal or courier pickup is 6:00 PM daily.  

We are open daily for the Holy Week.

All orders made after cut-off time will be delivered the next day before 2:00 PM. Orders made before cut-off time but with late payments will also be delivered the next day. 

3. For same-day delivery, we will deliver your items between 10:00 AM to 6:00 PM. For advance orders, please put your requested delivery date on the special instructions. 

4. All confirmed orders are final and cannot be modified or cancelled.

5. Orders that are not paid after 5 days will be automatically canceled. 

6. There is no minimum amount to order. 

7. We can deliver to these areas only: 

METRO MANILA 

8. We will be the one to arrange for your delivery. We rely on third party delivery riders such as Happymove, JoyRide, Grab Delivery, Lalamove,  Angkas and Mr. Speedy.

Delivery time is between 10AM to 6PM. 

9. In cases where delivery is attempted by us, but was unsuccessful due to the reasons including but not limited to:

• Absence of the recipient
• Inability to contact the customer through the provided contact information despite attempts by the delivery personnel
• Lack of appropriate or sufficient logistical/road access to deliver the Order successfully
• Lack of a suitable or secure location to leave the ordered items
• No-show cancellations
• Failure to receive the Order with ten (10) minutes from the time of delivery

 We reserve the right to cancel the Order without refund or remedy to you.

10. Delivery fees are indicated below:

• Orders above P9,000 (Bulk orders) are automatically delivered using a 4-wheeler multi-purpose vehicle. 

11. For Self Pick-up, you can pick up your order from our Central Kitchen in Quezon City, Daily from 10am - 5pm.

If order is not picked up on the specified day, the shelf life of the orders will run. Your product may have a shorter shelf life. 

12. Modes of payment accepted are Credit Card (VISA/Mastercard), Bank transfer (Metrobank/BDO), PayMaya and GCash. Cash on Delivery is not accepted.

If you paid via Credit Card or PayMaya: Your payment is automatically received, and your order is confirmed. There is no need to email a screenshot of payment.

For Bank transfer and GCash, please deposit to the accounts below and send screenshot of payment slip and order reference number to delivery@happyfoodsgroup.com. 

METROBANK
Account Name: Happyfoods Corporation
Account Number: 658-7-658-02271-3
Email: delivery@happyfoodsgroup.com

BDO
Account Name: Happyfoods Corporation
Account Number: 0002-5143-3455
Email: delivery@happyfoodsgroup.com

GCASH 

12. You will receive a status update and tracking number via email, SMS or Viber notification.

13. Each product will be labeled with the expiration date. Please consume within this date. We only use fresh ingredients and do not use preservatives. 

14. For inquiries or concerns regarding your order, please email delivery@happyfoodsgroup.com or Viber us at 0956 340 5674. We will try our best to assist you within our business hours.