Ordering Reminders

 1. Our business hours are 10:00 AM to 6:00 PM. We offer SAME-DAY DELIVERY and SAME-DAY PERSONAL OR COURIER PICKUP. All orders will be scheduled for delivery or pick-up after payment is received and validated. 

2.The cut-off for orders and payments received for same-day delivery or same-day personal or courier pickup is 6:00 PM daily.  

All orders made after cut-off time will be delivered the next day before 2:00 PM. Orders made before cut-off time but with late payments will also be delivered the next day. 

3. For same-day delivery, we will deliver your items between 9:00 AM to 6:00 PM. For advance orders, please put your requested delivery date on the special instructions. 

4. All confirmed orders are final and cannot be modified or cancelled.

5. Orders that are not paid after 5 days will be automatically canceled. 

6. There is no minimum amount to order. 

7. We can deliver to these areas only: 

METRO MANILA 

8. We will be the one to arrange for your delivery. We rely on third party delivery riders such as Happymove or Lalamove.

Delivery time is between 9AM to 6PM. 

 9. Delivery fees are indicated below:

• Orders above P9,000 (Bulk orders) are automatically delivered using a 4-wheeler multi-purpose vehicle. 

10. For Self Pick-up, you can pick up your order from our Central Kitchen in Quezon City, Daily from 10am - 6pm.  For Store Pick-up, please input your first name, last name and mobile number during Checkout. The address will automatically be set to our Kitchen address. 

If order is not picked up on the specified day, the shelf life of the orders will run. Your product may have a shorter shelf life. 

11.We accept payments made through online Credit Card (VISA/Mastercard), GCash, Bank Transfer (BDO/Metrobank) and Maya. Our online payment gateway is secure and safe, powered by Maya Enterprise and PayMongo. Due to rising cases of fraud, international credit cards/debit cards are no longer accepted. 

If you paid online via Credit Card, GCash or Maya QR : Your payment is automatically received, and your order is confirmed. There is no need to email a screenshot of payment.

For Bank transfer, please deposit to the accounts below and send screenshot of payment slip and order reference number to delivery@happyfoodsgroup.com. 

Please note that orders will only be processed once payment has been posted. Due to this, Instapay is our preferred mode of transfer.

METROBANK

Account Name: Happyfoods Corporation

Account Number: 658-7-65802697-2

Email: delivery@happyfoodsgroup.com

Mobile Number: 0956 340 5674

BDO

Account Name: Happyfoods Corporation

Account Number: 0006-6809-4732

Email: delivery@happyfoodsgroup.com

Mobile Number: 0956 340 5674

GCASH 

12. You will receive a status update and tracking number via email, SMS or Viber notification.

In cases where delivery is attempted by us, but was unsuccessful due to the reasons including but not limited to:

• Absence of the recipient
• Inability to contact the customer through the provided contact information despite attempts by the delivery personnel
• Lack of appropriate or sufficient logistical/road access to deliver the Order successfully
• Lack of a suitable or secure location to leave the ordered items
• No-show cancellations
• Failure to receive the Order with ten (10) minutes from the time of delivery

 We reserve the right to cancel the Order without refund or remedy to you.

13. Each product will be labeled with the expiration date. Please consume within this date. We only use fresh ingredients and do not use preservatives. 

14. For inquiries or concerns regarding your order, please email delivery@happyfoodsgroup.com or Viber us at 0956 340 5674. We will try our best to assist you within our business hours.